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​Shipping & Delivery

 

Thank you for shopping with Appliances Today. This policy outlines how we handle delivery, pickup, and related services for your purchases.

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1. In-Store Orders

  • Delivery will be scheduled at the time of purchase.

  • On your scheduled delivery date, you will receive a notification once your order is out for delivery.

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2. Online Orders

  • Once your order is placed, our associates will locate your item(s) in our inventory and prepare them for shipment.

  • An Appliances Today representative will contact you directly to schedule the delivery date and time.

  • You will also receive a delivery notification when your order is on its way.

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3. Delivery Fees & Conditions

  • A $100 delivery fee is charged at the time of purchase.

  • Delivery includes first-floor service only (with no more than three steps to the entrance).

  • Additional charges apply for upstairs or difficult-access deliveries.

  • Our delivery service currently covers Temecula, Murrieta, Menifee, Perris, Hemet, Lake Elsinore, and parts of Moreno Valley, California.

  • Installation and haul-away services are available for an additional fee.

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4. Delivery Time Estimates

  • Deliveries are typically scheduled within 2 to 5 business days of purchase, depending on product availability and delivery area.

  • Delivery times may vary during peak seasons, holidays, or due to weather conditions.

  • Customers will be notified if any unexpected delays occur.

  • Expedited delivery may be available upon request for an additional fee (subject to availability).

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5. Self-Pickup

  • Customers choosing self-pickup are responsible for arranging their own loading assistance.

  • For safety reasons, store employees cannot assist with loading appliances into vehicles.

  • Please ensure your vehicle is properly equipped to transport your purchase safely.

 
6. Third-Party Delivery

  • Appliances Today is not responsible for any third-party deliveries or transactions between customers and independent delivery providers.

  • We do not compensate for any damages, losses, or delays that occur during third-party delivery services.

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7. Additional Accessories

  • Accessories such as water lines, vent hoses, and power cords for refrigerators, dishwashers, washers, dryers, and stoves are sold separately.

  • These items are not included in the appliance price unless otherwise stated.

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8. Delivery Damage Claims

  • Customers must inspect all items upon delivery. Any visible damage or defect must be reported to the delivery team before they leave the premises.

  • If damage is discovered after delivery, please contact Appliances Today within 24 hours of receiving your item(s).

  • Failure to report damages within this timeframe may limit our ability to process a claim or offer replacement options.

  • For approved claims, our team will coordinate a repair, replacement, or refund at our discretion.

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9. Failed Delivery Attempts

  • If the customer is not available at the scheduled delivery time and location, a re-delivery fee may apply.

  • Deliveries can be rescheduled with at least 24 hours’ notice prior to the original delivery date.

  • Repeated failed delivery attempts may result in order cancellation, subject to our store policies.

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10. Delivery Preparation Tips

  • Confirm that doorways and pathways are clear and accessible for delivery staff.

  • Measure your space in advance to ensure the appliance fits in its intended location.

  • Be present (or have a responsible adult available) at the scheduled delivery time to inspect and sign for your order.

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11. Contact Information

If you have questions about delivery or need to reschedule your appointment, please contact us.

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